News International: Who takes responsibility for the failed internal investigations?

News International’s statement about phone hacking last week included the following: “It is now apparent that our previous inquiries failed to uncover important evidence and we acknowledge our actions were not sufficiently robust.” In other words, having insisted since 2007 that, following the conviction in that year of its royal editor, Clive Goodman, it thoroughly investigated what had gone wrong, it is now admitting that it wasn’t thorough at all.

Who conducted this investigation? In fact there are supposed to have been three investigations, and the first of these, we were told, was run by solicitors Burton Copeland, described by Tom Crone, the News International legal affairs chief, as “probably the leading firm in the country for white-collar fraud”. It began in 2006, as soon as the company became aware there was a problem.

“They were given absolutely free range to ask whatever they wanted to ask,” according to Crone. Their people “were in the office virtually every day or in contact with the office every day. My understanding of their remit was that they were brought in to go over everything and find out what had gone on . . .”

Colin Myler, who took over as editor of the News of the World after Goodman’s conviction, told MPs: “My recollection was that a very thorough investigation took place . . .” He also said: “It was completely hands-off, if you like, for transparency from the company’s point of view.” And he added that “the executives who were there at the time were very happy with that”.

Yet once he arrived, Myler apparently followed up with his own, second, investigation. Les Hinton, then CEO of News International and now the man who runs the Wall Street Journal, told MPs: “Colin had come in from New York, a very experienced editor with a clear remit to do two things: make sure that any previous misconduct was identified and acted upon and that the prospect of any future misconduct would be ruled out.” Hinton added: “I thought bringing him in — and I still think it — was a perfect way to create an independent, experienced judge of what had been going on . . .”

Myler himself said: “I conducted this inquiry with Daniel Cloke, our Director of Human Resources.” And he added that Cloke (who has since left to join Vodafone, a move not without irony) was “as impartial, if you like, as most people can be in that situation”.

Hinton claimed to have great confidence in this supposedly independent, impartial Myler-Cloke investigation. In March 2007 he was famously asked by MPs: “You carried out a full, rigorous internal inquiry, and you are absolutely convinced that Clive Goodman was the only person who knew what was going on?’ And he replied: “Yes, we have and I believe he was the only person, but that investigation, under the new editor, continues.”
Mr Myler gave much the same account to the Press Complaints Commission in 2009. The PCC noted: “Mr Myler said that the process of internal investigation had been rigorous . . .”

There was also a third internal inquiry, or so it seems. The PCC recorded Myler as saying that after he was appointed editor “an email search was conducted involving up to 2,500 separate email messages in order to discover whether other News of the World staff were aware of the Goodman/Mulcaire criminal activity. These e-mail searches were conducted by our IT department under the supervision of News International’s Director of Legal Affairs, the Director of Human Resources and an independent firm of solicitors.”

(Incidentally that number — “up to 2,500” — might seem a lot at first glance, but it’s obviously not. A large national newspaper must receive that many emails every few hours. A single journalist might easily have that number in his or her Inbox.)

So, three separate investigations: first Burton Copeland, then Myler-Cloke, then Crone-Cloke. And each of them was rigorous and thorough, or so MPs and the PCC were assured in 2007 and 2009, and so the company insisted, in public and on the record, until last week. These investigations were the company’s shield: it had really tried; it had done everything that could have been asked of it; it had behaved responsibly and honestly.

But now News International says: “Our previous inquiries failed to uncover important evidence and we acknowledge our actions were not sufficiently robust.”

So they weren’t rigorous and thorough after all. What the company has been saying to MPs, the PCC and the public for four years turns out, by its own admission, not to have been true. We have grounds to wonder what sort of investigations these were.

Who will take responsibility? Burton Copeland? Colin Myler? Daniel Cloke? Tom Crone? We have yet to hear anything on the subject from any of them.

Why did News International retreat on phone hacking?

James Murdoch was quoted this weekend as saying in New York that his father’s company has now put the phone hacking problem “in a box” so that everybody would not be “sucked into it”, causing the whole business to “sputter”.

Well maybe. News International has always had a cultish, us-against-the-rest character, so its mind is hard to read, but the truth surely is that the company’s lawyers have known for weeks if not months that they could not win most or perhaps any of the private cases brought by people who believe they were victims of News of the World hacking.

It may be that the decisive moment came a month or so ago, when the judicial authorities made a simple and for them almost routine decision. About 25 separate legal actions were in the works and it was no secret that papers were being prepared for more, so it was thought sensible and efficient to direct all of them towards one judge, who would then be versed in all the common factors and issues. The chosen judge was Mr Justice Vos, who had until then been hearing the preliminaries in the combined cases of Andy Gray and Steve Coogan. For News International this was surely a disaster, because in those preliminary hearings they had road tested some of their most important defences and found Vos unsympathetic to the point of dismissiveness.

Perhaps the most significant moment came during a court hearing in January, when Vos was briskly reviewing matters before ruling on a particular point of procedure. He said this:

The main point argued in Mr Gray’s case was that none of the 12 calls known to have actually been made from Mr Mulcaire’s landlines to Mr Gray’s voicemail box number was long enough to allow interception of Mr Gray’s voicemail messages. The Defendants relied in this regard on the evidence that . . . it normally takes nine seconds to access any real messages when a call is made to a voicemail direct dial number.

Here, in other words was one of the central pillars of the News International case. Glenn Mulcaire had, by whatever nefarious means, acquired all the numbers and codes required to access Andy Gray’s voicemails, but did he actually listen to them? Yes, he had called the relevant number, but the company argued that no proof had been provided of him actually hearing a message; on the contrary, what evidence there was suggested he had failed to do so. By implication, it could not be shown that Mulcaire had breached Gray’s privacy. Here is what Mr Justice Vos had to say about that:

. . .it seems to me that, in Mr Gray’s case, there is abundant evidence that Mr Gray’s voicemails were intercepted, and a strong inference that some misuse will have been made of the confidential information thereby obtained. The 12 calls that have already been proved may well not be the whole story. And at least three of them were long enough for some information to have been obtained …

He added that there was every reason to expect much more data on the telephone traffic to emerge, both from the police and the company, and that in any case he saw no reason to rely on telephone traffic data alone.

. . . the documents from Mr Mulcaire’s own handwritten notes are more than enough to satisfy me that interception of Mr Gray’s voicemails was something that Mr Mulcaire was undertaking regularly.

Vos was equally sceptical about the company’s argument that it could not be proved that Mulcaire, if he really did hack Gray’s messages, was doing it for the News of the World.

. . . since Mr Mulcaire was contracted to NGN, I disagree. Moreover, Mr Mulcaire’s own notes and the reference to “Greg” therein supports that case, even though it remains to be proved that “Greg” was Greg Miskiw, a NotW journalist.

(NGN, by the way, is News Group Newspapers, the arm of News International which operates the News of the World and the Sun.)

If, at the turn of the year, Murdoch’s people thought they could fight their cases against people in Andy Gray’s position with a reasonably chance of success, this sort of rubbishing from a leading judge must have brought them up short. Then, when they learned that all the cases would be heard by the same judge, the outlook must have been transformed. A chance of success became a serious risk of expensive and serial humiliation.

And worse still was the prospect that Glenn Mulcaire would lose the case he is due to bring to court, perhaps as early as next month (and not before Vos), in which he was set to argue that he should not be obliged to reveal whom he dealt with on these matters at the News of the World on the ground that he risked incriminating himself. With Vos already kicking them around, they apparently decided not to wait.

That said, it should be noted that the company’s statement contains some vaguely defiant language suggesting they are not giving up entirely. On the one hand, this is natural: they want to drive hard bargains on compensation and send a signal that they won’t pay out in frivolous, unfounded claims. On the other hand, they may yet take some cases to court to try and define the limits of their liability, because there are a lot of loose ends here. A final note: while Andy Gray is said to be on the list for a compensation offer, Steve Coogan is not. What does this mean? Only that Coogan’s case is less well advanced than Gray’s. His lawyers are gathering information, and Vos appears to believe that they will make it stack up.

Brian Cathcart teaches journalism at Kingston University London. He tweets at @BrianCathcart ENDS

News International: Now for that public inquiry

News International’s apology over phone hacking, welcome and overdue as it is, cannot “draw a line” under phone hacking.

This gesture, and the settlement of some of the private claims for breach of privacy by hacking victims, must not bring to a halt the process of exposing the facts, because so far we have only seen a small fraction of those facts. The litigants and their lawyers have transformed our understanding of what happened by their relentless demands for documents from the police and the company, but we need that process to continue.

As the former Tory Cabinet minister, Lord Fowler, has said, only a public inquiry will get to the bottom of this. That’s what it will take to address the full breadth of issues at stake, from the role of the police and the Crown Prosecution Service to the relationships between News International and government, and from the sinister silence of the rest of the tabloid press to the conduct of senior company executives right up to Rupert Murdoch himself. Who was doing this? Who knew? When? Was there a cover-up? What was the role of the phone companies? Who was implicated? We need an exhaustive investigation.

What we are dealing with here, after all, appears to have been a sustained assault on the privacy of dozens and possibly hundreds of people, from royalty to Cabinet ministers, and from film actors and sportsmen to journalists and ordinary private citizens. We still have no idea of its full extent — whether, for example, other newspapers were engaged in the same practices. All this has important national security implications and raises big questions about how Britain is governed. And as with Watergate, the crime may have been bad, but the sequel was worse.

So far as News International executives are concerned, they must not be allowed to escape appropriate public scrutiny. In admitting, by implication at least, that Clive Goodman and Glenn Mulcaire were not the only News of the World employees engaged in illegally accessing people’s voicemails, they formally put to rest the “single rogue reporter” defence they sustained from 2007 until this January. But they must now be forced to explain themselves properly, not just in a brief, slick corporate statement, but one by one in an inquiry witness box, under cross-examination from leading barristers.

How, for example, do they now justify the company’s oft-repeated claim that, back in 2006-7, it thoroughly investigated the affair, that it deployed a top firm of white-collar fraud experts on the task, that it interrogated its own reporters and sifted through thousands of emails, and that the failure of these Herculean efforts proved its innocence?

Colin Myler, the paper’s editor, told the Press Complaints Commission in 2007 and the House of Commons Select Committee on the media in 2009 that he personally had led the investigation. Les Hinton, now the CEO of the Wall Street Journal, twice assured MPs that this investigation had been thorough. Tom Crone, head of legal affairs at News Group Newspapers, and Stuart Kuttner, former managing editor of the News of the World, helped to make the same case.

It doesn’t end there. James Murdoch, now deputy chief operating officer of News Corporation, approved a secret £700,000 payout to Gordon Taylor which prevented the public from learning important information about hacking, and Rebekah Brooks, the chief executive of News International who refused to testify before MPs, should also account for her role. Are all these people really fit to hold senior positions in a leading public company? We should find out.

And in the background now is Andy Coulson, former editor of the paper and former media adviser to David Cameron. He told MPs he knew nothing of phone hacking, and repeated the assertion under oath in a court of law. It is now acknowledged that his ignorance was not limited to what his royal editor was up to. So just how extensive was it?

We need an inquiry. Indeed if we don’t have one, if we let it lie on the strength of a few million in compensation, we are accepting that there is no kind of trouble that Rupert Murdoch and his company can’t buy their way out of.

READ ALL OF BRIAN CATHCART’S BRILLIANT ANALYSIS OF THE PHONEHACKING SCANDAL HERE

Brian Cathcart teaches journalism at Kingston University. He tweets at @BrianCathcart

An awkward day for the press to praise itself

The arrest, on suspicion of conspiracy to intercept voicemails, of the chief reporter and the former news editor of the News of the World occurred, with a certain elegance, on one of those days when the press gathers to congratulate itself at a “glittering gala dinner”.

The annual press awards of the Society of Editors even held out the prospect of a run-off for the top prize involving both the News of the World and its nemesis, the Guardian.

Among the obvious questions to be aired among the guests — many of whom have been insisting for years, with a most unjournalistic scepticism, that the phone hacking story would never go anywhere — was how the press might report this interesting and important legal development.

After all, the Sun, the Mirror, the Star, the Express and the Mail have all tried their best to keep the hacking story from their readers ever since it first broke in 2006. And when other papers have reported the affair — as the Guardian, the FT and the Independent all have — they have been dismissed as misguided or (hah!) politically motivated.

Now, it must be said, with people under arrest, tabloid editors have the option of abiding closely by the contempt of court restrictions — restrictions which when it suits them they so often interpret in the most flexible manner. So we are set to witness a rare example of the press glimpsing what it might be like to be its own victim, and acting accordingly.

I’m not about to break the contempt law here either, but it is clear by now that those restrictions alone will not be enough to keep the scandal, in its widest sense, under wraps. The same day, after all, saw a remarkable new twist in the dispute between the Metropolitan Police and the Director of Public Prosecutions over — essentially — who was to blame for prematurely burying the hacking affair in 2007. The DPP, Kier Starmer, released a long and detailed letter which appeared to contradict directly the claims on this point of Acting Deputy Commissioner John Yates.

As if that were not enough, the Met also appears to be heading towards an awkward libel trial over its assertion that a solicitor, Mark Lewis, had wrongly attributed to a police officer a claim that there may have been 6,000 phone hacking victims.

And perhaps most sensationally, the private legal actions for breach of privacy against the News of the World by the likes of Sienna Miller and Steve Coogan are not only growing in number, but are moving forward in a way that surely should alarm Rupert Murdoch’s London henchmen. All such cases are now to be dealt with by one judge, Mr Justice Vos, and he has thus far shown little sympathy for the newspaper.

In interim rulings last month Vos appeared to sweep aside a number of key points in the defence offered by the News of the World. To the suggestion that there was no concrete evidence to show private investigator Glenn Muclaire actually hacked the phones of Andy Gray (though he had accumulated all the means to do so, and had apparently tried), Vos replied that he was satisfied that “interception of Mr Gray’s voicemails was something that Mr Mulcaire was undertaking regularly”. As for the proposition that there was nothing to link the paper to these activities, the judge announced bluntly that he disagreed, and that Mulcaire was effectively a News of the World employee.

A few days ago we learned that James Murdoch was leaving London to move to the heart of his father’s empire in New York. Young James was at the helm of News International here from early 2008, so he carries the ultimate responsibility for sustaining over two years the claim that hacking was all a finished affair involving just one rogue reporter. If the time comes to hold James accountable — say, before a public inquiry — we can look forward to his return.

Listen to Brian Cathcart’s podcast on the phone hacking affair here

Brian Cathcart teaches journalism at Kingston University London. He Tweets at @BrianCathcart